Frequently Asked Questions

Simple Boutique FAQ

1

What types of products do you offer?

At Simple Boutique, we specialize in electronics, but we also offer an impressive range of home products, with items for every room, from the living room to the bedroom, not to mention the backyard and garden.

2

How do I place an order online?

Add the desired items to your cart, then follow our secure checkout process by entering your shipping and payment information. Once the order is confirmed, you will receive a confirmation email with the details.

3

What payment methods are accepted?

We accept payments via PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. If your payment method is not listed, please contact us for more information (see the 'Contact Us' section).

4

What are the estimated delivery times?

Times vary depending on your location and the shipping method you choose, but we provide an estimate at checkout. We typically ship within 1-2 business days of your payment, and sometimes on the day of purchase.

5

What is the amount to reach for free delivery?

Rep: Enjoy free shipping in Canada on orders of $79.99 and over, or a flat rate of $9.95 for orders under that amount.

6

Can I do an in-store pickup?

Pick-up is available at our location in Terrebonne, QC, J6X 4J8 Canada (see "Contact Us" section for details). Please wait for your order confirmation email before proceeding to the pickup counter. No sales or service is performed on-site; all orders must be placed online.

7

Can I place an order by phone?

Yes, it is possible to place an order by phone. However, we recommend using our website to create an account and automatically receive email updates on your order status, tracking information, and purchase history. If you prefer to order by phone or need assistance completing your purchase, please contact us at (514) 448-0879 or toll-free at (877) 546-8535.

8

Which cities do you deliver to?

We deliver everywhere in Canada and the United States.

9

Do you ship internationally?

Our automated system allows purchases only within Canada and the United States. However, we can ship to other destinations upon request. We recommend that you contact us before placing an order outside of North America.

10

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link to follow its progress.

11

What is your return and exchange policy?

All our products are guaranteed against manufacturing defects and damage occurring during delivery, and will be replaced with equivalent items.

Returns are accepted under certain conditions. For more details, see our dedicated ''Refund Policy'' page for deadlines and terms.

12

How can I cancel or change my order?

If your order has not yet been shipped, you can contact us quickly to request a change or cancellation (see the 'Contact Us' section).

13

Do you offer any warranties on your products?

Some products come with a warranty, details are listed on the page of each relevant item. All our items are guaranteed against manufacturing defects and damage during delivery. For more information, see our refund policy.

14

How can I contact customer service if I have a problem or question?

For any questions, visit our ''Contact Us'' page and fill out the contact form, or contact us by phone at 514-448-0879 / 1-877-546-8535 or by email at service@simpleboutique.ca.

15

Do you offer discounts for bulk or business purchases?

Yes, we offer customized discounts for bulk purchases and recurring orders. If you are a business, government institution or planning a large quantity purchase, please feel free to contact us for a quote tailored to your needs.

16

How can I sign up for your newsletter to receive special offers and updates?

Simply enter your email address in the field provided at the bottom of our site. By signing up, you will also receive a $5 discount on your next order of $30 or more (before taxes and shipping).

We would love to have you as a subscriber!

17

How can I use a promotional code when ordering?

Add your promo code at the checkout stage and the discount will be applied automatically if the conditions are met.

18

What should I do if I forgot my password or am having trouble logging in?

Use the “Forgot your password?” option on the login page to reset your access.

19

How can I check the availability of a product in stock?

The availability of each product is displayed directly on its page.